It didn't take long for businesses to relax in their work with services being performed only online, through the government platform E-Albania.
"I haven't been able to make an application for several days," says an economist.
Another explains that there are problems with the application forms. When you need to make a change in the QKB, the form comes up with errors in the QKB and is rejected, while the system is managed through E-Albania.
An accountant complains that this morning the self-care invoice platform has also shown problems, as sometimes it is accessed and sometimes it is not. "It seems like it is opening but the invoice does not appear," says Elda, an economist.
Since the end of last year, businesses have been constantly faced with the malfunctioning of “SelfCare”, the platform through which businesses carry out administrative actions online. For days, the platform, which businesses use for invoice reconciliations, fiscalization of import invoices, issuing invoices (for the self-employed) and other services, was completely out of order. Even after it was fixed, it is still showing problems from time to time.
Alongside the platform, businesses have been constantly faced with service interruptions, delays, limited access during busy hours, and unpredictable system performance, which directly impact the disruption of normal business activity.
This is a problem that has been addressed many times in Monitor, but no solution is being found. The American Chamber warned a few times that since government digital systems manage highly sensitive data, the lack of auditing, security, and continuous updating in accordance with international standards poses serious risks to economic stability, business continuity, and national security.
The problem continues to recur despite the large funds that the e-government platform has received in recent years. In 2025, funding for e-government increased threefold within a year, reaching 20.1 billion lek (over 200 million euros), from about 3.3 billion lek provided in 2019, to a total of 48.4 billion lek in 4 years, or almost 500 million euros.
Meanwhile, SPAK launched investigations last year into abuses of funds from the National Agency for the Information Society (AKSHI), which manages the E-Albania platform./Monitor
