For more than two weeks, businesses have been facing numerous problems in the smooth running of their activities due to the malfunctioning of the self-care system, which is managed by E-Albania.
Even today, subject economists report difficulties accessing this system, which crashes very frequently.
Yesterday, the Alliance of Free Professionals (APL), which represents members in various sectors in Albania, addressed the General Directorate of Taxation (GDT) and the National Agency for the Information Society (AKSHI) with a letter regarding the recurring problems in the fiscalization system, which are causing serious blockages in economic activity and increasing the risk of penalties against businesses for reasons that do not stem from the taxpayers.
APL requested solutions, guidance and guarantees that businesses do not bear costs and responsibility for a problem beyond their control, but they say that so far they have not received any response from either finance or AKSHI.
The problems that businesses are facing are numerous:
-The self-employed use the self-care system for invoice fiscalization, as this service is offered to them free of charge, unlike other businesses that are forced to use the services of private fiscal software companies. As a result of non-invoicing, businesses are not able to receive their monthly income.
Other problems include the failure to register the new fiscalization certificate, failure to fiscalize import invoices, or failure to reconcile control invoices with those in the system.
APL has warned that these blockages are leading to direct consequences in work interruptions and delays in billing and collections; Additional operational costs (time, staff, technical support, loss of customers); and Exposure to fines and penalties for deadlines that businesses do not control;
This situation even negatively affects tax collections, APL has warned.
Businesses are still waiting for a solution to the problem, or at least for transparency from institutions as to when the self-care system, which is very important for the smooth running of the entities' activities, will become functional.
Monitor has learned from unofficial sources that a combination of problematic factors, from the delay in the fiscalization tender, to the use of open-source solutions without technical control by the National Agency for Public Administration and the massive resignations of technicians after the launch of SPAK investigations, has paralyzed e-government services, especially those used by businesses.
