Since SPAK's investigations into the AKSHI affair began, it seems that even the virtual minister "Diella" is no longer finding peace. This is reflected every day in the e-Albania services, where citizens and businesses have been facing constant difficulties in accessing the platform for months, which sometimes opens and sometimes disappears for hours.
The problems seem not to stop in the coming days, and this time e-Albania has chosen to warn citizens in advance about the system being blocked. According to the official announcement, the portal will be out of service from May 15 at 10:00 PM to May 18 at 8:00 AM, with the justification of "improving technological infrastructure and technical optimization". A formula already familiar to citizens, who have been complaining for months that the platform barely opens even on days when it should theoretically function normally.
Practically, for almost three days, citizens will not be able to obtain even the most basic documents, such as personal or family certificates. The system's malfunction paralyzes a chain of other services, such as reimbursement applications, cadastral documents, health cards, insurance verifications, or other administrative services.
The irony lies in the fact that, while the government talks about procurement with Artificial Intelligence and total modernization of the administration, citizens still have difficulty downloading a certificate. In many cases, the system is more like a "digital lottery", working today, not tomorrow.
The problems do not only affect citizens. Businesses have also been complaining for a long time about the malfunctioning of the "SelfCare" platform, used for fiscalization and invoice reconciliation. Entrepreneurs say they have been forced to stand guard in front of the computer, waiting for the moment when the system decides to return to function.
All this is happening at a time when funding for e-government has reached record levels. In 2025 alone, funding for this sector tripled, reaching over 20 billion lek, while in the last four years, total spending on digitalization has reached nearly half a billion euros. However, for citizens, the question remains the same, where did all this money end up, when the system collapses even for a simple certificate?
While SPAK continues its investigations into AKSHI funds, citizens have no choice but to pray that the servers are in a good mood.
