For three days, business activity has been blocked, as the self-care system, managed by e-Albania, is not functioning.
“You can’t access the invoice platform at all,” says an economist. “Small businesses, who are self-employed alone, use the central invoice platform to issue sales tax invoices for their services, and for three days they haven’t been able to issue invoices because the platform isn’t working.”
Problems with the systems have been ongoing since the end of last year, but this is the third day in a row that businesses have been unable to access the system.
Small businesses, with only self-employed people, are unable to prepare balance sheets because they cannot produce purchase and sales invoices and the summary table of total income and expenses for the year on which the balance sheet is based. Many of them use this platform, which is free.
This system also allows for the uploading of fiscalization certificates. If an entity's 1-year certificate expires these days, the business may be left without a job, as it cannot renew it.
The National Agency for the Information Society (AKSHI), which manages the e-Albania system, has not officially admitted that the system is not working, but sources from "Monitor" said that they are aware of the problem and are working to solve it.
"Our systems have become like wartime," says an economist with irony.
Investments in digital governance have increased rapidly in the last 6 years.
In 2025, funding for e-government increased threefold within a year, reaching 20.1 billion lek (over 200 million euros), from about 3.3 billion lek provided in 2019, to a total of 48.4 billion lek in 4 years, or almost 500 million euros. In the last decade, the administration has increased by 20 thousand people, to reach 184 thousand employees, but businesses still fail to find solutions to their problems! / Monitor
