Businesses and economists are today on the 16th day of dealing with the complete malfunction of the SelfCare fiscalization system.
A large number of them continue to file complaints with "Monitor", claiming with concern that they are facing a serious and ongoing malfunction of the SelfCare system, which has practically made it impossible to perform their work normally.
"The system is practically open, but we are unable to perform any function. The problem remains closing the monthly balance sheets, as no action can be taken on the sales and purchases books registered in the system," claims an economist at a services company.
Other businesses emphasize that the situation created is going beyond a technical problem, creating collapse and pressure to meet deadlines under abnormal conditions.
"The situation has long since passed the limits of a technical problem and is turning into open pressure and violation of the right to work under normal conditions, with deadlines remaining in force despite the collapse of the system. This situation is directly affecting not only the unfinished work, but also the professional and psychological well-being of the staff, who remain stuck for hours waiting for the platform to function," says one of the businesses.
"There is no stability in the functioning of the system and no security for the data entered, as even after repeated attempts it is not possible to verify a complete and final overview in the system. This forces us to waste hours of work without any concrete result, creating total operational chaos, without any responsibility on our part," claims another company manager.
Even for accountant Sotiraq Dhamo, the situation appears critical and above all, there is no official communication about the situation.
Mr. Dhamo told Monitor that due to the situation, official communications from responsible institutions are necessary on how businesses will continue to operate.
"AKSHI should come out with a communication to clarify what the problem is and how it is being worked on to solve it. The Ministry of Finance should communicate how it will act regarding the failure to meet legal requirements by taxpayers, which is a consequence of the malfunctioning of the SelfCare system," he underlines.
Fiscal expert Julian Saraçi also reiterates the request for the necessity of immediately launching a structured institutional dialogue, with the aim of identifying and implementing a sustainable solution in three phases: short-term, medium-term and long-term.
Mr. Saraçi also considers it necessary for the responsible institutions to come up with clear public positions on the non-application of penalties to entities for the period of system malfunction, as well as to formalize the extension of deadlines for fulfilling obligations.
On January 27, the Alliance of Free Professionals (APL) addressed an official letter to the AKSHI and Taxes, for the information of the Ministry of Finance, reporting serious and repeated problems in the functioning of the system, identified by members since January 20, 2026 and onwards.
According to the APL, the main blockages are related to the inability to register new fiscalization certificates, which prevents the renewal or activation of basic operating elements and prevents the normal continuation of fiscalization processes. Also, difficulties are reported in opening new branches, blocking the expansion and organization of economic activity, as well as problems in changing operators, which in cases of dismissal, addition or replacement of employees, lead to interruption of billing and the risk of suspension of activity.
The letter emphasized that the lack of official communication from the authorities makes correct planning by businesses impossible.
APL, among other things, stated in the letter that these blockages are bringing direct consequences for businesses, including work interruptions, delays in invoicing and collections, increased operating costs, exposure to fines and penalties, as well as damage to trust in the fiscalization process. At the same time, the situation also affects the public interest, as it negatively affects economic turnover, tax collections and the business climate.
Fiscal experts from the Alliance of Freelance Professionals contacted confirmed that there has been no official communication regarding their complaint so far. /Monitor.al/
